We currently operate a delivery service within the United Kingdom and Republic of Ireland. We are currently looking at adding European delivery as an option and please check back to this page for further updates on when this service is available.
We offer FREE UK delivery on all Jute orders (you may add additional items to any jute order and still be eligible for FREE UK delivery.)
Minimum spend for FREE UK delivery on any orders not containing a Jute bag is £30.00. Any order placed below £30.00 will incur a standard charge which is calculated at checkout.
Delivery is via tracked courier, in most instances Hermes or Royal Mail. Republic of Ireland couriers may vary. You will be supplied with your tracking number once your order has been fulfilled so you have transparency on where your parcel is every step of the way.
Delivery expectations are within 2-5 working days, however please allow slightly longer in Public Holidays and ensure that you check with the appropriate couriers tracking website for the anticipated delivery of your order.
We strive to ensure that your order reaches you in the best possible condition, however if when you receive your order something isn't quite right please contact us at firstname.lastname@example.org with your order number and a brief description of the issue. We endeavour to reply to any emails within 24 hours of receiving your query and will look to get the problem resolved as swiftly as possible.