FREE UK DELIVERY ON ORDERS £30 AND OVER OR WITH ANY JUTE PURCHASE

Refund Policy


Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some goods are exempt from being returned. These include personalised gifts and items due to the products being made bespoke to specific requirements by customer.

Should you a place an order and wish to cancel within a reasonable amount of time (normally within 24 hours) and before item is shipped please email us at: info@remyandroo.co.uk. We will then process your refund (including postage) to your original method of payment within 2 working days. (This may be slightly longer should the return fall on a Public Bank Holiday).

If however you receive a product which is: damaged, faulty or poor quality please email us at info@remyandroo.co.uk with further information and pictures (if possible).

If it is deemed that the product is below standard or damaged in transit, we will email you with a prepaid return slip to affix to the parcel for return. Please ensure all items are return in original packaging with any labels still intact.

To complete your return (if product was not purchased online) we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will be reviewed for refund however in this instance not guaranteed.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed (minus original postage cost), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (Normally within 2-3 working days excluding exceptions such as Public Holidays).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@remyandroo.co.uk.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: Remy and Roo Co. , Coronation road, Kings Lynn, PE344BL, United Kingdom